Refund Policy
At Appointed, every piece is crafted with intention, discipline, and premium standards. If your order does not meet your expectations, our refund policy ensures a clear and fair process while preserving the integrity of our garments.
Eligibility for Refunds
Refunds are accepted within 7 days of receiving your order.
Items must be returned in perfect condition: unworn, unwashed, unaltered, and with all original tags and packaging.
Refunds are issued within 3–7 business days after inspection.
Non-Refundable Items
Tailored or retouched items
Items purchased during limited drops or final-sale events
Gift cards
Our priority is to ensure you receive value worthy of your ambition — while upholding strict quality standards for every product that carries the Appointed name.
Warranty & Retouch Service Policy
Because fit and longevity define true elegance, we support your purchase even after delivery.
Retouch Service
We offer professional retouching to ensure your Appointed piece fits with precision.
Length adjustments, waist refinements, or minor tailoring enhancements are available for products above 1500 MAD.
Why This Matters
A perfectly fitted garment enhances comfort, confidence, and presence — and extends the lifespan of your investment.
Craftsmanship Warranty
As stated above, craftsmanship defects within 60 days are covered and will be repaired or replaced.
Exchange Policy
Precision matters, and so does your time. Our exchange process is designed to deliver maximum convenience without compromising our standards.
How Exchanges Work
Contact our support team to request an exchange.
Our delivery partner will bring your replacement item and collect the original item during the same visit.
Exchanges are subject to availability due to our limited-drop model.
Conditions for Exchanges
Exchange requests must be made within 10 days of delivery.
Items must be unworn, unwashed, unaltered, and returned with all original tags.
Tailored or retouched items cannot be exchanged.
This same-day exchange service exists to respect your schedule and ensure every interaction with Appointed feels seamless and elevated.
Delivery Policy
Appointed delivers with precision, speed, and flexibility — ensuring that your order arrives efficiently and on your terms.
Service Zones
We currently deliver in:
Casablanca & regions
Rabat & regions
Fes & regions
Order Processing
All orders placed from Monday to Friday are processed within 12 hours.
Delivery Schedule
Deliveries are completed during weekends, a model designed to minimize disruption to your professional routine.
Urgent Deliveries
If your order is urgent, simply contact our support team.
We can arrange priority delivery to any location you choose — home, hotel, office, club, or elsewhere.
Additional fees may apply depending on distance or timing.
Communication & Tracking
All delivery updates are communicated directly through our support team for a more personalized, controlled, and responsive experience.
Delivery Issues
In the rare event of delay, loss, or damage, notify us immediately. We will resolve the matter with priority.
Appointed’s delivery experience reflects our core values: exclusivity, efficiency, and respect for your time.
Returns & Warranty Policy
Appointed garments are constructed with discipline and premium craftsmanship. Our return and warranty policies reflect our commitment to long-term quality.
Returns Policy
Returns are accepted within 7 days for eligible items.
Items must be returned in their original condition, with all tags and packaging.
Returns that show wear, damage, or alterations cannot be accepted.
Warranty Coverage (30 Days)
Your purchase is protected by a 30-day craftsmanship warranty that covers:
Stitching defects
Faulty hardware (buttons, zips, hooks)
Structural flaws unrelated to wear or mishandling
Not Covered
Wear and tear
Damage caused by incorrect washing or storage
Alterations done outside of Appointed retouch service
Post-purchase accidents or misuse